We have a set of terms and conditions which helps us as well as you. They are designed so that we can both feel at ease on the day.

1. When you decide to hire the Ensemble, we will send you our contract. You will be asked to complete, sign and return this agreement together with a £75 non-refundable deposit. Once returned, the Alexandria Ensemble will contact you to confirm the booking for your Event.

2. Please note that although every effort is made to keep dates open on a first-come first-served basis, the Alexandria Ensemble cannot confirm your booking without return of this contract and the deposit.

3. Payment must be received in full on or before the day of the Event. We do not insist on full payment before the day, we prefer to work on trust. However if you elect not to finalise with us on the day, we ask that the full amount is received by us BEFORE the event. We prefer BACS or Paypal, payment details will be provided in the contract, however we will of course still accept cheques in advance, or cash on the day.

4. The deposit is non-refundable in the event of cancellation or alteration by yourself. The full Fee will be charged for cancellations from 14 days prior to the Event.

5. The Fee quoted is all-inclusive.

6. The Fee is based on time, duration and location of the Event. Alteration to venue and/or Duration may incur a fee increase.

7. The Duration is a maximum time we are booked for; this includes short intervals for breaks, moving around the venue and small alterations to your schedule. The Fee charged is based on this. Any requests on the day to extend the Duration will be considered solely at the discretion of the Ensemble. Our standard rate for extra-time ‘on-the-day’ is £80 per half hour or part of.

8. Payment should be made according to the terms given on the agreement, if possible, in advance in accordance with Note 3. Should payment be delayed for any reason, the Alexandria Ensemble reserve the right to charge interest at 7% of the original fee, per day overdue.